All ideas

Problem Analytics admins must check individual analytics views one by one to see which reports are scheduled. Request Create a centralized dashboard that displays all scheduled analytics reports in a single view.

Problem The scheduling link feature enforces a minimum meeting duration of 15 minutes, preventing shorter meetings such as 10-minute calls. Request Remove or lower the minimum duration limit to allow booking of meetings shorter than 15 minutes.

Problem Scheduling link meetings are confirmed immediately without the organizer's approval, leaving no opportunity to decline or suggest alternatives. Request Add an option in scheduling links to make booked meetings pending, requiring the organi...

Request Display tag metrics in a graph to track changes in multiple tags over time simultaneously.

Problem Suggested similar conversations often include irrelevant results, and there is no way to request additional suggestions when an unhelpful one is returned. Request Add ability to flag unhelpful similar conversation suggestions and have the ...

I wish to better understand if a similar conversation is a good one, so I can open it up and get the answer I need. I need to quickly see what a conversation is about. What about seeing a Similar Conversation answer, which is a text saying why thi...

Problem Analytics view access permissions cannot be modified after creation, requiring the view to be completely recreated to change who can access it. Request Allow editing analytics view permissions for individuals, teammate groups, or teams aft...

Often times, our staff needs to reference checklists and SOPs that guide them on how to resolve a customer request or to perform an assigned task that came into a shared inbox. Often times our teams have to go to an outside system to find the SOPs...

Problem Using full names in data tables can be ambiguous when multiple teammates have similar names, and names may change over time. Request Display teammate email addresses or usernames in data tables instead of full names for clarity and consist...

Request Create an API endpoint to access Live Dashboard metrics programmatically for custom integrations.