All ideas

Often times, our staff needs to reference checklists and SOPs that guide them on how to resolve a customer request or to perform an assigned task that came into a shared inbox. Often times our teams have to go to an outside system to find the SOPs...

Problem Scheduled analytics reports can only be sent via email. Request Support sending scheduled reports to Slack channels as an alternative to email.

Request Expose Front Analytics data directly to Looker for easier visualization and reporting.

Request Create an API endpoint to access Live Dashboard metrics programmatically for custom integrations.

Request Count adding a tag as an action toward reaction time metrics.

Request Expose Front Analytics data directly to Salesforce for easier visualization and reporting.

Problem Some filters available in the analytics UI (like "Tag is not") are not available through the API's report endpoint. Request Ensure all filters available in the UI are also supported by the API for consistency.

Request Add a metric to measure conversations moved to a specific destination (e.g., conversations moved to Tier 3).

Problem Current CSAT survey links have usage limits that prevent sharing with multiple recipients or through multiple channels. Request Create a reusable CSAT link with no usage limits that can be easily shared via email, chat, SMS, or other chann...

Request Extend the API to return non-scalar metric types such as tables and chart data, not just numeric values.