All ideas

Problem When filtering data by comment type, the Subject column remains empty because comments don't have their own subjects, making it difficult to see which message or ticket a comment relates to. Request When filtering by comments, display the ...

Request Improve the performance of analytics data exports to reduce wait times when exporting large datasets.

Request Expose Front Analytics data directly to Salesforce for easier visualization and reporting.

Problem Some filters available in the analytics UI (like "Tag is not") are not available through the API's report endpoint. Request Ensure all filters available in the UI are also supported by the API for consistency.

Request Add a metric to measure conversations moved to a specific destination (e.g., conversations moved to Tier 3).

Problem Knowledge bases can only be deleted by contacting Front support; there is no self-service option for users to delete their own knowledge bases. Request Add a delete button to Knowledge Base settings, allowing users to delete knowledge base...

Problem Users who add their personal inbox to Front have it counted toward the cumulative inbox total, mixing personal and team inbox metrics. Request Allow personal inboxes to be added to Front without contributing to the cumulative inbox count.

Problem When importing messages via the API, auto-replies are sent from the first available channel in the inbox, with no way to control which channel is used. Request Allow defining a default channel when importing messages, so auto-replies and o...

Problem Current CSAT survey links have usage limits that prevent sharing with multiple recipients or through multiple channels. Request Create a reusable CSAT link with no usage limits that can be easily shared via email, chat, SMS, or other chann...

Request Extend the API to return non-scalar metric types such as tables and chart data, not just numeric values.