All ideas

Problem Teammates sometimes need to listen to email content while multitasking or traveling to ensure quality and catch missed points; this capability existed in Outlook and is not available in Front. Request Add text-to-speech playback that reads...

Problem The AI Answers history export lacks a column identifying which conversations were solved by AI, making it impossible to measure AI resolution success rate. Request Add an "is_solved_by_ai" column to the AI Answers analytics export to track...

Problem Knowledge Base redirect management lacks search capability by source or destination slug, and there's no way to sort by most recent or filter by context, making it hard to understand the redirect inventory. Request Add search by original/n...

Problem The Front chat widget lacks proactive messaging capabilities for sharing updates. Users want to display news and announcements to visitors, similar to capabilities in other chat platforms. Request Add home page and news features to the Fro...

Problem AI composer features are available on the web app but not on the mobile app, limiting their utility for users composing emails on mobile devices. Request Make AI Compose features available in the Front mobile app.

Problem Visitors must dig through multiple emails to find conversation links instead of having a single reference point to check all open conversations. Request Provide a single bookmarkable URL that displays all conversations.

Problem During holidays or slow periods, manually updating chatbot messaging across multiple channels to indicate slower response times is tedious and error-prone. Request Provide a centralized way to indicate slower response times during holidays...

Problem Draft composition opens in a separate popup window, which limits workflow. Users cannot work with Front plugins and integrations while composing drafts in the popup. Request Add a setting to create new message drafts in the Front app Draft...

Problem App notifications don't display the sender's name or the full email content when messages are too long. This information is essential for determining if an email needs immediate attention. Request Display the sender and full message conten...

Request Add Plato medical software to the list of available CRM applications and integrations.