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Status Backlog
Created by Guest
Created on Apr 18, 2024

Add 'resolved by AI' column to analytics export

Problem
The AI Answers history export lacks a column identifying which conversations were solved by AI, making it impossible to measure AI resolution success rate.

Request
Add an "is_solved_by_ai" column to the AI Answers analytics export to track how many conversations are resolved by AI.

  • ADMIN RESPONSE
    Jul 25, 2025

    Your idea is now live and open for voting.

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