All ideas

Problem Admins must manually create user accounts before teammates can log in via SSO. There is no automatic account creation upon first SSO authentication. Request Support Just-in-Time (JIT) provisioning so that user accounts are automatically cr...

Problem When viewing a conversation, users cannot create a new conversation from within that view and must navigate back to the main inbox to start a new conversation. Request Add a create new conversation button or keyboard shortcut within the co...

Problem When unauthenticated users click internal Knowledge Base links, they see an error message instead of being prompted to log in. They must then manually navigate to Front, log in, and search for the article again. Request Show a login prompt...

Problem When creating dynamic object text patterns, pattern matching is case-insensitive, causing unintended matches. For example, a prefix pattern SP also matches words that simply start with sp, triggering dynamic objects incorrectly. Request Ad...

Problem Booking confirmation emails sent to clients after they schedule using a Front scheduling link have a fixed template and cannot be customized per scheduling link. Request Allow the booking notification email body to be customized for each s...

Problem When creating calendar event invitations, users cannot apply their email signatures to the event email body, requiring them to manually type a closing. This results in inconsistent or unprofessional-looking calendar invite emails. Request ...

Problem Syncing contact and customer data between Front and Tengella ERP is currently a manual process, requiring duplicate data entry and limiting the ability to trigger automated workflows based on system data. Request Build a Tengella integrati...

Problem When configuring dynamic objects with large payloads, the green preview becomes very long and requires extensive scrolling, making it difficult to see which configuration step is currently being edited. Request Add the ability to collapse ...

Problem The /analytics/exports API endpoint returns a 400 error if any of the requested inboxes do not have analytics enabled. There is no way to check analytics enablement status in advance, making it difficult to manage analytics exports for lar...

Request Add support for Google Drive Shared Drives when attaching files, in addition to My Drive and Shared with Me.