All ideas

Problem There is a button to jump to the most recent message in a conversation, but no equivalent button to jump to the first message, making navigation to conversation start difficult. Request Add a button to jump to the first message in a conver...

Problem Notification and system emails clutter search results, making it harder to find customer conversations. Request Support filtering out notification emails from search results either through a dedicated search filter or automatic exclusion w...

Request Add Montserrat as a selectable font option in the app.

Problem Calendar events cannot be dragged directly in the monthly view, requiring users to open each event individually to change its date when rescheduling. Request Enable drag-and-drop functionality for calendar events in the monthly view so use...

Problem The Knowledge Base contact form has no customizable description text, limiting users' ability to provide context or instructions tailored to their use case. Request Allow custom description text to be added to the Knowledge Base contact fo...

Problem Teams cannot see who is on their website, how long they have been there, what pages they are viewing, or what is in their cart, limiting the ability to offer proactive support. Request Add website visitor tracking to show visitor activity ...

Different to parent tags, this would be where a conversation is tagged for example as an 'account balance' query but the team leader has added a secondary tag of 'urgent' and maybe a 3rd tag of 'complaint'. This may then push it to a view that has...

Problem Users cannot see which rules reference each contact list, making it difficult to track which contacts will be affected when changes are made. Request Display a list of rules for each contact list so users can understand the scope and impac...

Problem The Knowledge Base logo cannot be linked to an external URL, so customers cannot navigate back to the company website from the KB. Request Allow the Knowledge Base logo to link to an external website of the customer's choice.

Problem Users can perform "Send & Snooze" and "Send & Archive" actions, but lack a similar action to send a message and store the conversation in a specific folder. Request Add a "Send & Store in Folder" action that sends a message and...