All ideas

Problem Users must contact their account representative to request a WhatsApp trial; there's no visibility into trial availability within the product. Request Display WhatsApp trial option in-app and allow users to initiate trial requests themselves.

Problem When downloading multiple CSV files from Analytics, it's difficult to track when each file was exported or which filters were applied. Request Include export timestamp and applied filter details in or alongside downloaded CSV files.

Request Enable dragging and dropping attachments directly from S/MIME encrypted messages.

It would be a simpler way to share the reports with colleagues rather than a csv file.

Problem Tag statistics display on a per-tag basis with no rollup to parent tags. To understand the full scope of a tag and its children, teammates must manually aggregate stats across the hierarchy. Request Show parent tags with aggregate stats ro...

Request Add analytics metrics to track the volume of first responses and second responses by day and channel.

Problem The customer report export and API have a hard limit of 200 rows, preventing users from exporting complete reports when they have more than 200 customers. Request Increase the 200-row limit on customer report exports and API responses so l...

Request Add a native Textedly integration to Front, enabling SMS campaigns and text message interactions to be managed from conversations.

Request Display a warning when attempting to send a message without a recipient specified in smart compose.

Problem When viewing that a teammate snoozed an email, there is no quick way to snooze the same email to the same time; users must manually re-enter the snooze duration. Request Display a clickable option to snooze an email to the same time a team...