All ideas

Problem Exported ruleset CSVs contain inbox IDs and tag IDs instead of human-readable names, making it difficult to identify which rules apply to which inboxes and tags. Request Include inbox names and tag names in exported ruleset CSVs instead of...

Problem The Intercom web interface displays typing indicators when customers are composing messages, but this indicator is missing in the Front Intercom integration. Request Display typing indicators when customers are composing messages in the In...

Problem The blocking system only works for addresses already saved as contacts; blocked addresses not in contacts continue to send messages. Request Allow blocking of email addresses without requiring them to be added as contacts first.

Problem Long live chat conversations appear as many individual sent items in the Sent Items folder, making it difficult to review conversation history. Request Group all messages from a single live chat conversation into one sent item.

Problem Live chat displays the customer's URL but not the page title, requiring manual webpage lookup to identify the customer by business name. Request Display the website page title alongside the URL in live chat, enabling quick customer identif...

Request Display a placeholder or marker indicating where messages and comments have been deleted in conversations.

Request Native integration with Sabre GDS for travel and reservations data.

Problem Salesforce contact sync occurs once per day, creating delays for teams operating on fast sales cycles who need real-time customer data updates. Request Allow more frequent automatic contact syncing, down to 30-second intervals or configura...

Problem Intercom messages lack context about the page customers were on when they sent the message, limiting understanding of what they're asking about. Request Display the source URL from Intercom messages in Front, showing the page where the mes...

Request Import Elevio content into Front's Knowledge Base. Context A CSV importer is available to bulk upload Elevio files to Front's Knowledge Base.