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Categories Existing integrations Intercom
Created by Guest
Created on Nov 24, 2023

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Intercom Source Urls should be visible in Front

In Intercom, every message has a 'Source URL'. This is the page the use is currently on when they sent the message.


This essentially tells you what they are asking about, when they open a live chat and ask a question.


Front doesn't show this information

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  • Admin
    Sean Xie
    Reply
    |     Nov 24, 2023

    Hi Chris,

    Thank you for submitting an idea.

    Have you considered switching to Front's native chat offering? There is the ability to view visitor URL if you do so. More details in our help article (scroll to the visitor URL section): https://help.front.com/en/articles/2062.

    - Sean