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Status Backlog
Categories Existing integrations Intercom
Created by Guest
Created on Nov 24, 2023

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Show source URL in Intercom messages

Problem
Intercom messages lack context about the page customers were on when they sent the message, limiting understanding of what they're asking about.

Request
Display the source URL from Intercom messages in Front, showing the page where the message originated.

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  • Guest
    Nov 24, 2023

    Hi Chris,

    Thank you for submitting an idea.

    Have you considered switching to Front's native chat offering? There is the ability to view visitor URL if you do so. More details in our help article (scroll to the visitor URL section): https://help.front.com/en/articles/2062.

    - Sean

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