All ideas

Request Enable dragging and dropping attachments directly from S/MIME encrypted messages.

Problem Announcement popups about new features appear and are disruptive. Request Add a preference to disable announcement popups.

It would be a simpler way to share the reports with colleagues rather than a csv file.

Problem Tag statistics display on a per-tag basis with no rollup to parent tags. To understand the full scope of a tag and its children, teammates must manually aggregate stats across the hierarchy. Request Show parent tags with aggregate stats ro...

Problem The customer report export and API have a hard limit of 200 rows, preventing users from exporting complete reports when they have more than 200 customers. Request Increase the 200-row limit on customer report exports and API responses so l...

Problem The Salesforce plugin displays account-wide tasks, opportunities, and cases alongside contact-specific ones, making it harder for B2C workflows to find relevant records. Request Prioritize loading and displaying records associated with the...

Request Display a warning when attempting to send a message without a recipient specified in smart compose.

Problem The messages API endpoint only works in the context of specific conversations; the analytics endpoint is too restrictive for flexible message querying across the account. Request Expose a messages endpoint that supports search syntax simil...

Problem Third-party tools that manage customer orders or shipments can't display related Front conversations, requiring users to switch contexts to view chat history. Request Provide an embeddable conversation view so third-party tools can display...

Problem Company admins must re-authorize shared connections one at a time, which is extremely time-consuming for enterprises with hundreds or thousands of channels. Request Allow admins to select and re-authorize multiple shared connections at once.