All ideas

Problem Users must contact their account representative to request a WhatsApp trial; there's no visibility into trial availability within the product. Request Display WhatsApp trial option in-app and allow users to initiate trial requests themselves.

Problem When downloading multiple CSV files from Analytics, it's difficult to track when each file was exported or which filters were applied. Request Include export timestamp and applied filter details in or alongside downloaded CSV files.

Request Add a native Textedly integration to Front, enabling SMS campaigns and text message interactions to be managed from conversations.

Problem When viewing that a teammate snoozed an email, there is no quick way to snooze the same email to the same time; users must manually re-enter the snooze duration. Request Display a clickable option to snooze an email to the same time a team...

Problem Large Knowledge Base uploads can produce hundreds of errors that must be resolved one-by-one, with no way to sort by article, error type, or identify patterns across multiple errors. Request Allow exporting Knowledge Base upload errors wit...

Request Convert text strings to teammate group objects programmatically via API for easier automation and integration workflows.

Problem There is no way to view order tracking information or access return labels from ShipStation within Front conversations. Request Integrate ShipStation to display order tracking and return labels in real time within conversations.

Problem Front does not support ICE Chat, a real-time messaging channel for market participants that includes features like quote and trade recognition, blast messaging, and access to a marketplace directory of 115,000+ participants. Request Create...

Problem When viewing discussions in the plugin pane, context.type shows "noConversation" even though discussions have associated conversation IDs, preventing plugins from accessing conversation-level data. Request Make the conversation ID availabl...

Problem The "branch by keywords" chatbot step only returns the answer for a single matching keyword set per user message, even when the user's input contains keywords matching multiple branches. Request Allow the chatbot to identify and return ans...