All ideas

Problem Large Knowledge Base uploads can produce hundreds of errors that must be resolved one-by-one, with no way to sort by article, error type, or identify patterns across multiple errors. Request Allow exporting Knowledge Base upload errors wit...

Request Convert text strings to teammate group objects programmatically via API for easier automation and integration workflows.

Problem There is no way to view order tracking information or access return labels from ShipStation within Front conversations. Request Integrate ShipStation to display order tracking and return labels in real time within conversations.

Problem Front does not support ICE Chat, a real-time messaging channel for market participants that includes features like quote and trade recognition, blast messaging, and access to a marketplace directory of 115,000+ participants. Request Create...

Problem When viewing discussions in the plugin pane, context.type shows "noConversation" even though discussions have associated conversation IDs, preventing plugins from accessing conversation-level data. Request Make the conversation ID availabl...

Problem The "branch by keywords" chatbot step only returns the answer for a single matching keyword set per user message, even when the user's input contains keywords matching multiple branches. Request Allow the chatbot to identify and return ans...

Problem Chat initiated within the Knowledge Base cannot identify who is asking for help, making it impossible to verify visitor identity or personalize support responses. Request Add user authentication to Knowledge Base chat using the Front Chat ...

Request Display a placeholder or marker indicating where messages and comments have been deleted in conversations.

Request Native integration with Yelp for review management.

Problem Creating em dashes requires Alt+0151, which is slower than keyboard shortcuts available in Outlook or Microsoft Word. Request Automatically convert two consecutive dashes (--) into an em dash (—) when followed by a space, matching the auto...