All ideas

Problem In the Knowledge Base, subsections (folders) always display above articles. Important articles cannot be pinned to the top of a section; they appear in chronological order. Request Allow pinning specific articles to appear above subsection...

Problem Many shared inboxes create clutter in the sidebar, especially when multiple inboxes belong to the same department or team. Request Allow nesting and grouping of inboxes similar to how tags are organized, to reduce clutter and improve organ...

Problem On the mobile app, the save draft and delete draft buttons are positioned too close together, causing accidental deletion of drafts. Request Increase spacing between the save and delete draft buttons, or relocate one to prevent accidental ...

Problem When a shared inbox channel requires reauthorization, only the admin receives a notification. Other teammates using the inbox are unaware of the issue and may experience disrupted functionality. Request Extend reauthorization notifications...

Problem When pasting links into email drafts, I must manually type out the link text, which is time-consuming when sharing many links. Request When a link is pasted into a draft, suggest the page title as the link text and allow me to accept or mo...

Problem When auditing inboxes for housekeeping, there's no way to see all inboxes at once or export the list for review. Request Add the ability to export all inboxes to CSV for auditing, optionally filtered per Workspace.

Problem When auditing channels for housekeeping, there's no way to see all channels at once or export the list for review. Request Add the ability to export all channels to CSV for auditing, optionally filtered per Workspace.

Request Add emoji reactions to comments on your Facebook channel to engage more naturally with conversations.

Problem Front rules cannot be automatically updated when the source data changes in an external database. Request Provide a way to sync Front rules with an external database in real-time, so that rule fields update automatically when the source da...

Problem When an email attachment exceeds the Office 365 limit (near 100MB), the error only appears after attempting to send, causing send failures. Request Detect oversized attachments before sending and prompt the user to choose an alternative wa...