All ideas

We need the ability to be able to "Open, Read & Reply" to .rpmsg files in Front. Link on how to execute: Remote Processor Messaging (rpmsg) Framework — The Linux Kernel documentation Currently this file is only viewable by email recipients who...

Problem Attachments in the comment box must be deleted one at a time, making it tedious to clear multiple files. Request Add ability to delete all attachments at once, or quickly discard the entire draft comment.

Request Enable adding CC recipients to vacation responder messages.

Problem When selecting a parent Salesforce case, only the Salesforce ID is displayed, not the human-readable Case Number. Request Display the Case Number instead of the ID when selecting parent cases.

Problem Clearing text formatting requires mouse interactions, which breaks typing flow. Request Add a keyboard shortcut to remove all formatting from selected text.

Problem When composing a reply, there's no easy way to reference or attach files from earlier messages in the conversation. Request Add ability to browse and select attachments from previous messages in the conversation thread while composing.

Problem There's no way to automate chatbot responses based on conversation tags or events. Request Allow rules to trigger a chatbot flow when a tag is added to a conversation.

Problem There's no visibility into when tags were added to conversations, making it impossible to track tag activity or timing. Request Display the date and time when each tag was added to a conversation.

Problem Meetings scheduled through scheduling links are auto-accepted, allowing users to schedule meetings repeatedly without review and forcing recipients to manually cancel unwanted meetings. Request Add an option to manually review and approve ...

Problem Front Chat lacks Shopify integration features needed for customer service workflows. Request Enable sending Shopify product cards to visitors via Front Chat and allow customers to check shipping updates for existing orders directly in the ...