All ideas

Problem When receiving 20+ assignments at once, each generates an individual notification, creating overwhelming notification spam instead of a single alert. Request Option to group notifications together when multiple assignments arrive simultane...

Problem Importing Outlook folders created over 100 tags visible to all employees, cluttering the tag list for everyone and making it difficult to find relevant tags. Request Ability to convert imported tags from shared to private so each employee ...

Request Display when conversations are privately archived as events in the activity timeline for transparency and audit tracking.

Request Include a quick "Today" button in the vacation responder date picker for fast date selection.

Problem When a customer question is relevant to multiple teams, the only workarounds are tagging individual team members or forwarding—both inefficient when the email should be visible to everyone who needs it. Request Ability to make a single ema...

Problem Users can delete or edit shared lists they didn't create, creating risk for mass deletion of collaborative resources that affect the entire team. Request Add ability to restrict editing and deletion of lists to list creators and admins onl...

Problem When a reply in an active conversation is marked as spam, the entire conversation is moved to Spam, even though teammates are actively engaged in the conversation. Request Don't move active conversations to Spam when a single reply is mark...

Problem When creating a Sequence, the recipient email field shows only the first ~19 characters, making it difficult to select the correct email when addresses have similar prefixes. Request Expand the email display width in the Sequence recipient...

Problem There is no way to see what pages a chat guest has visited on the site, which provides helpful context about their interests and questions. Request Display the navigation history of chat guests so support teammates can see what pages they ...

Problem After creating a tag, there's no way to see which teammates have it in their sidebar or modify the list of teammates who can access it. Request Display and allow editing the list of teammates with a tag in their sidebar after the tag has b...