All ideas

Having the Google Business Messages integration is a great feature. However, with more than 200 Business profile locations on Google connected to the same agent, it's difficult to get an overview of what location customers started the Business Mes...

Problem When attaching multiple files to a draft, there's no way to reorder them once attached; files end up in random order rather than matching how they're referenced in the email body. Request Ability to rearrange attachments by dragging, sorti...

Problem Chatbot editor has a 400-step limit, but there's no counter showing current usage or remaining capacity, making it hard to know if new flows can be added or if existing flows must be pruned. Request Display step counter in the ChatBot edit...

Problem The canned response shortcut Cmd+Shift+5 conflicts with macOS's built-in screen record shortcut, forcing users to disable native functionality to use the feature. Request Change the canned response keyboard shortcut on Mac to avoid the con...

Problem When processing inbox, there's no way to filter and focus on only new messages; users must visually distinguish between new messages (red dot) and reminders (blue dot) to prioritize work. Request Toggle or filter option to show/hide messag...

Problem Event notification reminders are capped at 4 weeks, insufficient for longer planning cycles and monthly scheduling needs. Request Extend maximum notification period to 6-12 weeks with 30-day increment options to support longer-term event p...

Request Enable multi-view support for P4 partner integrations.

Problem Admins managing many workspaces must scroll repeatedly when pinning inboxes, teammates, or tags in the sidebar edit mode, reducing efficiency. Request Ability to manage sidebar pins without excessive scrolling—either by better organization...

Request Native integration with Ada.

Request Allow data to be passed into CSAT surveys and saved as embedded data with survey responses for backend retrieval and tagging purposes, such as project tracking in external CRM systems.