All ideas

Problem Rules don't trigger when tags are added programmatically through the Front API, limiting automation for integrations. Request Update rule evaluation to recognize and respond to tags added via API the same way as manually added tags.

Request Add a native Boost.ai integration to Front, enabling AI-powered customer interactions and automation to enhance conversation management.

Problem Current analytics only show email volume during business hours, not the full 24/7 picture needed for 24/7 operations. Request Add a report showing email volume broken down by hour of day to help with staff and coverage planning.

Request Add a community forum where users can help each other resolve issues and contribute knowledge that can be compiled into Knowledge Base articles.

Request Integrate Insightly CRM to automatically track and log written communications, supporting sales workflows.

Problem Rules and automations can only add one tag at a time, not multiple tags in a single action. Request Allow adding multiple tags simultaneously in rules, with support for dynamic variables that contain lists of tags.

Problem When external participants reply to an email with a smaller recipient list, Front still shows the message to all original participants, causing confusion. Request When participants are removed from an email thread, exclude them from subseq...

Problem The Core API and Plugin SDK don't expose context links attached to conversations, forcing integrations to recreate matching logic themselves. Request Provide API access to context links with matching strings and target URLs so plugins can ...

Problem There's no way to analyze which links are shared most frequently in emails. Manual analysis requires going through conversations one by one, which is time-consuming. Request Add ability to extract and analyze URLs from email bodies to unde...

Problem Users need an external URL to access the feature request portal, making it hard to discover. Request Add a link or menu option to the feature request portal accessible directly from within Front.