All ideas

Problem Analytics dashboards require Front login to view, limiting their usefulness as office displays or shared team dashboards. Request Generate a public-facing URL that allows viewing analytics dashboards without authentication, similar to Goog...

In P2, have the ability to filter our emails that reopen from Snooze. Sometimes they can pop up in the middle of a workflow. Or, have a separate tab on the sidebar for only snoozed emails.

Problem Users can only forward entire discussions, not specific sections, limiting the ability to share relevant information while keeping other parts confidential. Request Allow users to select and forward a section of a discussion to another tea...

Problem When adding Salesforce Case Record Type as a field, the selection returns all Record Types from all objects, not just case-specific Record Types. Request Filter the Case Record Type field to show only Record Types applicable to case objects.

Problem When returning from a message on mobile, there's no visual indication of which conversation you just viewed, unlike native mail apps. Request Subtly highlight or gray the conversation row after viewing a message to help users track which c...

Problem The WebViewSingleConversationContext API doesn't include conversation custom fields, requiring an additional API request to retrieve them. Request Expose conversation custom fields in the context API so developers can access this data in t...

Problem Email volume metrics alone don't capture email complexity—counting message count doesn't account for message length and detail. Request Add word-count analytics (average words per email) to help measure the complexity of inbound email traf...

Problem Dropbox link attachment is currently available only when composing emails, not when posting comments or discussion messages. Request Enable Dropbox attachment functionality in comments and discussion threads.

Problem Chatbot transcripts currently display as a thread showing all conversation history, which is difficult to scan and understand. Request Display chatbot transcripts as chat bubbles, showing approximately the last 20 messages for easier reada...

Problem Hyperlinks and surveys don't function when sending message templates through the Dialpad SMS channel. Request Hyperlinks and other template content should work the same way in Dialpad SMS as they do in other channels.