All ideas

Problem Users who have recurring unavailable periods (like a day off each week) have to manually set and reset their vacation responder every week, which is easy to forget. Request Allow vacation responders to be scheduled on a recurring basis, so...

Request Open emails in new browser tabs instead of new windows.

Problem When reauthentication is required while traveling, the mobile app shows no warning that emails aren't being received, unlike the desktop app. Request Display the same reauthentication warning indicator on the mobile app that appears on the...

Problem When vacation responders are set, auto-reply rules still execute, so senders receive both the vacation message and the regular auto-reply. Request Prevent rules from executing while a vacation responder is active.

Problem When vendors and notifications are sent to shared inboxes but CC account contacts, teams have to create numerous individual rules to route each client's notifications correctly. Request Allow rules to automatically assign messages to accou...

Problem When transitioning to account contacts, users sometimes lose visibility of the account relationship at a glance. Request Show account name as a preview tag, similar to how Jira tickets display identifiers, so the account context is immedia...

Problem When printing emails, the print dialog remains open after the print job is sent to the printer, requiring manual closing. Request Automatically close the print dialog once the print job has completed.

Problem Template metrics only record the last template used in an email, even when multiple templates are used in a single message, resulting in incomplete usage data. Request Count and report every template used within an email so metrics accurat...

Problem When handling customer issues in Front, there is no way to search Autotask for related support tickets without leaving Front. Request Add Autotask integration that allows searching for related tickets from Front, or at minimum provide a li...

Timezone issues & request: The timezones in Front display dates and times of custom date/time field in the Front User (ie, Employee) timezone. However, when we are communicating with our clients we communicate the time of their appointments in...