All ideas

Problem Front can receive images from Sunshine Conversations, but agents cannot send images back to customers who use Sunshine Conversations. Request Allow agents to send and attach images in conversations connected to Sunshine Conversations.

Problem SLA breach notifications currently show only whether an SLA was missed, with no information about how much the deadline was exceeded. Request Display SLA breach details such as how far overdue a response is (as a percentage, hours, or grap...

Problem When a contact list is added to the composer, only the individual contacts are visible, making it hard to track which list was used. Request Display the name of the contact list in the composer UI when the list is added to a recipient field.

Problem Discussion threads and conversations cannot be filed into Microsoft shared drive folders. Users who rely on Microsoft folder structures for organization cannot integrate Front conversations into their existing filing workflow. Request Allo...

Problem Front's Salesforce integration only syncs Salesforce Contacts to Front Contacts, but teams want to sync Salesforce Leads instead. Request Allow teams to choose whether to synchronize Salesforce Leads or Salesforce Contacts with Front Conta...

Problem On the mobile app, users can only copy the entire subject line, but often need to copy just a portion (like a reference number). Request Allow copying individual parts of conversation subjects on the mobile app, not just the complete subject.

Problem The participants menu shows all contacts, including non-Front users, which can lead to accidental invitations of external contacts to conversations. Request Filter the participants menu to show only Front users or members of the user's tea...

Request Provide AI composition assistance when creating and editing message templates to help craft more effective template content.

Problem Users who have recurring unavailable periods (like a day off each week) have to manually set and reset their vacation responder every week, which is easy to forget. Request Allow vacation responders to be scheduled on a recurring basis, so...

Request Open emails in new browser tabs instead of new windows.