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Categories New metrics
Created by Guest
Created on May 18, 2023

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Show SLA breach severity details

Problem
SLA breach notifications currently show only whether an SLA was missed, with no information about how much the deadline was exceeded.

Request
Display SLA breach details such as how far overdue a response is (as a percentage, hours, or graphical indicator) so users can see how close they came to the target.

  • ADMIN RESPONSE
    Jul 24, 2025

    Your idea is now live and open for voting.

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  • Guest
    Jun 6, 2023

    Hey,

    The SLA Breach Time (avg) is helpful, but ideally we'd need to see it applied to business hours so that we can understand how it applies to the context of our overall working times.

    Thanks

    Reply