All ideas

Problem Chatbot transcripts currently display as a thread showing all conversation history, which is difficult to scan and understand. Request Display chatbot transcripts as chat bubbles, showing approximately the last 20 messages for easier reada...

Problem Hyperlinks and surveys don't function when sending message templates through the Dialpad SMS channel. Request Hyperlinks and other template content should work the same way in Dialpad SMS as they do in other channels.

Problem Users need to build plugins or leave Front to take actions on updates from external systems or to respond to system notifications. Request Add the ability to create interactive buttons directly within conversations so users can act on exte...

Problem Creating a bulleted list requires navigating through the Lists menu, taking two clicks. Request Reduce bulleted list creation to a single-click action.

Problem Front calendar invites contain HTML formatting that renders poorly in other calendar applications (like Apple Calendar), obscuring the event description. Request Format calendar invite descriptions as plain text so they display clearly whe...

Problem Creating a draft conversation with custom field data currently requires two separate steps. Request Include custom field data when creating a draft, streamlining to a single step.

Problem The message body in the API includes quoted content and prior messages, making it difficult to extract just the newly received message text. Request Add an API field that returns only the newly received message content, excluding quoted te...

Request Create a Fourthwall plugin to integrate Front with the Fourthwall e-commerce and membership platform.

Problem When a channel is removed from Front, associated drafts are silently deleted. Users are not informed that removing the channel will also destroy their pending drafts. Request Add a clear warning to the channel deletion confirmation dialog ...

Problem Teams need to prevent users from accidentally sending sensitive documents or file types to external recipients. Request Allow administrators to create rules that block messages from being sent externally if they contain certain attachments...