All ideas

Problem The SFDC plugin doesn't provide clear confirmation when a contact is successfully created, leading to duplicate contact entries. Request Display a definitive confirmation message when a contact is created in Salesforce via the SFDC plugin.

Problem The 'move to' dropdown lists inboxes in a fixed order that can't be customized, making it slower to find frequently-used inboxes. Request Allow users to rearrange the order of inboxes in the 'move to' dropdown to match their workflow.

For the "Edit scheduling links" feature, we should have the ability to edit the options available for the "Advance Notice" dropdown/picklist. For example, I think that "18 hours" or "20 hours" is a big omission. Let's say I work 9AM-5PM and a clie...

Problem Discussion creators cannot prevent users from unsubscribing from mandatory discussions, and there is no record of who has unsubscribed. Request Either restrict the unsubscribe option for mandatory discussions, or provide a log showing who ...

Problem When composing a new message, Front always creates a new conversation rather than threading to an existing conversation with the same sender or recipient, unlike native SMS and Twilio channels. Request Add a setting that automatically thre...

Problem Chat conversations display the URL where each chat started, but analytics don't aggregate this data to show which webpages are the most frequent Chat sources. Request Add analytics to show the most frequent website locations and URLs where...

Problem When an inbox has no emails, Front displays a default cartoon image that doesn't reflect the team's or company's branding. Request Allow teams to upload and display their company logo or custom image in place of the default image for empty...

Request Add a button to clear formatting when composing replies.

Request Display the teammate who sent unthreaded outbound messages in the team inbox to clarify message ownership.

Problem The Sequence Create/Edit modal is narrow and non-resizable, causing From channel names to be truncated with ellipsis, making it difficult to select the correct channel when many channels exist with similar names. Request Expand or make res...