All ideas

Problem Team rules only apply to team inboxes. When an admin wants a rule to apply to both the team inbox and certain teammates' personal inboxes, they must create duplicate rules for each personal inbox. Request Allow admins to select which perso...

Request Integrate Service M8 with Front.

Problem When selecting recipients in the composer, there's no way to filter contacts based on list membership (e.g., show only contacts that appear in multiple specific lists). Request Add ability to filter the contact dropdown in the composer usi...

Request Automatically populate conversation subjects with Trello card titles to maintain consistency between project tracking and communication.

Problem Email tracking is enabled by default in sequences with no option to disable it, creating GDPR compliance concerns. Request Allow disabling email tracking for sequences to ensure compliance with GDPR and other privacy regulations.

Problem When using a single master inbox with separate inboxes for different communication types, all templates are available in the composer regardless of which inbox is active, making it difficult to find and use the correct template. Request Ad...

Request Integrate with Crazytel to manage phone calls and communications within Front.

Problem An email address that should auto-populate in the composer (e.g., a CC'd address used on all outgoing emails) no longer does, requiring manual entry each time. Request Allow users to set priority for which email addresses auto-populate in ...

Problem Saved contacts appear without their associated account names throughout the UI, making it easy to accidentally contact the wrong person. Request Display the account name alongside each contact name wherever contacts are shown—in compose, c...

Request Support sending stickers and sticker packs when messaging through the Instagram channel for richer visual communication.