All ideas

Problem Message read status is only visible by clicking the subscribers dropdown on each message and is not available via API. Request Expose teammate read status via API to enable plugins showing who has read messages and to allow inbox auditing.

Problem The "archived without reply" metric combines two different situations: conversations where customers didn't reply and conversations where the team didn't reply. Request Split the metric to separately show conversations archived without cus...

Problem Users compose email responses but forget to click Send, leaving drafts unsent. Request Notification or reminder when an email draft has been written but not sent.

I’d like to put in a feature request to make better use of swiping in the Front iOS apps. A really useful feature in the default email client in iOS (Mail app) is the ability to do just about everything you need from the inbox list. Adjusting the ...

Problem When reading multiple unread messages on iOS, users must manually expand and collapse each message. Request Ability to tap a message (e.g., on the date/To/CC area) to condense it, enabling quick navigation through unread messages.

Problem Finding specific messages in long conversations on iOS requires manual scrolling through all messages. Request Tapping the top center of the iOS app screen scrolls to the conversation top and condenses all messages, enabling quick message ...

Problem Only launcher and header colors can be customized for chat windows. Chat window background and notification toast colors are fixed, limiting design flexibility in website contexts with light or non-standard color schemes. Request Allow cus...

Imagining it would work similarly to Slack, where the popup shows the person's position/role, preferred pronouns, and local time. Sometimes the number of participants in a conversation/discussion grows fairly large and requires collaboration from ...

Problem Salesforce Cadence tasks appear in Front but cannot be closed through the Salesforce Add-on, unlike Microsoft tasks which can be managed directly in Front. Request Add the ability to close Salesforce Cadence tasks through the Salesforce Ad...

Problem Mail counter badges appear on all inboxes, including internal team inboxes, which distract from tracking client activity and engagement. Request Allow hiding mail counters for selected inboxes so that unread message counts are only visible...