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Remind when email draft is unsent

Problem Users compose email responses but forget to click Send, leaving drafts unsent. Request Notification or reminder when an email draft has been written but not sent.
over 3 years ago in Composer 0 Backlog

Swiping improvements on the iOS apps

I’d like to put in a feature request to make better use of swiping in the Front iOS apps. A really useful feature in the default email client in iOS (Mail app) is the ability to do just about everything you need from the inbox list. Adjusting the ...
over 3 years ago in Client Platform / Mobile 1 Backlog

Condense messages by tap on iOS

Problem When reading multiple unread messages on iOS, users must manually expand and collapse each message. Request Ability to tap a message (e.g., on the date/To/CC area) to condense it, enabling quick navigation through unread messages.
over 3 years ago in Mobile 0 Backlog

Tap to scroll to top on iOS

Problem Finding specific messages in long conversations on iOS requires manual scrolling through all messages. Request Tapping the top center of the iOS app screen scrolls to the conversation top and condenses all messages, enabling quick message ...
over 3 years ago in Mobile 0 Backlog

Customize chat window colors and size

Problem Only launcher and header colors can be customized for chat windows. Chat window background and notification toast colors are fixed, limiting design flexibility in website contexts with light or non-standard color schemes. Request Allow cus...
over 3 years ago in Live Chat 0 Backlog

Profile summary tooltip when hovering over user display picture in email/discussion

Imagining it would work similarly to Slack, where the popup shows the person's position/role, preferred pronouns, and local time. Sometimes the number of participants in a conversation/discussion grows fairly large and requires collaboration from ...
over 3 years ago in Accessing / Organizing Data 1 Already available

Close Salesforce Cadence tasks in Front

Problem Salesforce Cadence tasks appear in Front but cannot be closed through the Salesforce Add-on, unlike Microsoft tasks which can be managed directly in Front. Request Add the ability to close Salesforce Cadence tasks through the Salesforce Ad...
over 3 years ago in Contacts 0 Backlog

Hide mail counters for selected inboxes

Problem Mail counter badges appear on all inboxes, including internal team inboxes, which distract from tracking client activity and engagement. Request Allow hiding mail counters for selected inboxes so that unread message counts are only visible...
over 3 years ago in Core Product Experience 0 Backlog

Apply team rules to personal inboxes

Problem Team rules only apply to team inboxes. When an admin wants a rule to apply to both the team inbox and certain teammates' personal inboxes, they must create duplicate rules for each personal inbox. Request Allow admins to select which perso...
over 3 years ago in Workflows 0 Backlog

Service M8 integration

Request Integrate Service M8 with Front.
over 3 years ago in Developer Platform 0 Backlog