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Status Backlog
Categories Workflows
Created by Guest
Created on Mar 6, 2023

Assigning Team rules to personal inboxes too

Admins to be able to select which personal inboxes a Team rule should also apply to directly from the ‘Edit rule’ page (as opposed to having to create separate rules from each personal inbox). For instance, if I want to create a new Team rule in a shared team inbox, but I also want it to apply to personal inboxes from colleagues of that team, it’d be great if as an Admin I could select personal inboxes from the dropdown available in the ‘If Conversation is in [inbox]’ step.

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