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Status Backlog
Created by Guest
Created on Mar 23, 2023

Split "Archived without reply" metric between inbound and outbound conversations

In order to differentiate between "conversations where customer did not reply to us " and "conversations where we did not reply to the customer"

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  • Admin
    Baptiste Couly
    Mar 24, 2023

    Workaround: create a rule that adds a "Outbound conversation" tag to all new outbound conversations. You can then filter out this tag in Analytics.