RELATED IDEAS
Separate archived-no-reply by direction
Problem
The "archived without reply" metric combines two different situations: conversations where customers didn't reply and conversations where the team didn't reply.
Request
Split the metric to separately show conversations archived without customer reply versus conversations archived without team reply.
Workaround: create a rule that adds a "Outbound conversation" tag to all new outbound conversations. You can then filter out this tag in Analytics.