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Status Backlog
Categories Metrics - misc improvements
Created by Guest
Created on Mar 23, 2023

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Split "Archived without reply" metric between inbound and outbound conversations

In order to differentiate between "conversations where customer did not reply to us " and "conversations where we did not reply to the customer"

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    Baptiste Couly
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    |     Mar 24, 2023

    Workaround: create a rule that adds a "Outbound conversation" tag to all new outbound conversations. You can then filter out this tag in Analytics.