All ideas

Problem Chat initiated within the Knowledge Base cannot identify who is asking for help, making it impossible to verify visitor identity or personalize support responses. Request Add user authentication to Knowledge Base chat using the Front Chat ...

Request Native integration with Yelp for review management.

Problem Creating em dashes requires Alt+0151, which is slower than keyboard shortcuts available in Outlook or Microsoft Word. Request Automatically convert two consecutive dashes (--) into an em dash (—) when followed by a space, matching the auto...

Request Add an option to hide profile photos when viewing received emails.

Problem Google calendars shared with the user's account do not display within Front. Additionally, forwarded images cannot be compressed, increasing email size unnecessarily. Request Show shared Google calendars and provide an option to compress f...

Problem The Print Conversation feature downconverts attached PDFs and images to low-quality preview versions, making printed output unsuitable for documents requiring clarity or detail. Request Print or export conversations to PDF with full-resolu...

Problem Custom channel implementations don't have declared types, so the app cannot recognize them as specific channel types (chat, voice, SMS) for other features and integrations that rely on channel type metadata. Request Allow developers to dec...

Request Trigger rules each time a dynamic object is updated.

Problem API plugins cannot be hidden at the team level; each teammate must individually hide unwanted plugins from their own view. Request Allow admins or plugin owners to hide a plugin for the entire team at once.

Problem The List tags API endpoint does not indicate whether a tag is archived. When automating tagging via the conversation API, using an archived tag ID returns a 400 error with no prior warning. Request Add an is_archived flag to the tag API re...