All ideas

Problem The chatbot requires users to click the send button instead of using the standard Enter key shortcut, creating a poor and non-standard user experience. Request Allow pressing Enter to send messages in the chatbot instead of requiring a cli...

Problem The chatbot currently displays the knowledge base but not status page information, leaving customers unable to check system status during support interactions. Request Embed the status page alongside the chatbot and knowledge base so custo...

Provide a way to Publish / Export (Report not data) / Share Analytics Reports Ideally, reports would be able to be published for use on a website, SharePoint, etc, without needing to export data and use a 3rd-party tool to create the desired, shar...

Problem Dynamic objects currently show messy URL strings (numbers and characters) as titles when linked to external URLs, making them hard to identify at a glance. Request Allow dynamic objects to extract text or page titles from linked URLs to us...

Problem Creating drafts behaves differently across integrations: the Front SDK pops up a draft window, while the REST API places drafts in the inbox without popping up. This inconsistency makes it difficult to provide consistent user experience. R...

Problem Announcement popups about new features appear and are disruptive. Request Add a preference to disable announcement popups.

Problem There's no way for end customers or agents to confirm conversation resolution, which is important for tickets that serve as proof of completion. Request Allow end customers and agents to manually mark conversations as solved or resolved.

Problem The Salesforce plugin displays account-wide tasks, opportunities, and cases alongside contact-specific ones, making it harder for B2C workflows to find relevant records. Request Prioritize loading and displaying records associated with the...

Problem The messages API endpoint only works in the context of specific conversations; the analytics endpoint is too restrictive for flexible message querying across the account. Request Expose a messages endpoint that supports search syntax simil...

Problem Third-party tools that manage customer orders or shipments can't display related Front conversations, requiring users to switch contexts to view chat history. Request Provide an embeddable conversation view so third-party tools can display...