All ideas

Problem SMS channels powered by Twilio currently cannot send or receive video files such as mp4 or mov. Request Enable the ability to send and receive videos through Twilio SMS channels.

Problem Users cannot create or edit HubSpot tickets directly from Front conversations. Request Enable the ability to create and edit HubSpot tickets through the HubSpot integration.

Problem When importing an inbox for the first time, the new sync logic does not carry over read/unread status from the source mailbox. All imported messages appear as unread, making it difficult for new users to manage their inbox immediately. Req...

Problem There is no native Expensify integration, requiring users to manually upload receipts outside of Front. Request Add an Expensify integration so users can upload receipts directly from Front.

Problem Developers must manually compute the user hash using HMAC-SHA256, adding complexity to the integration process. Request Expose an API endpoint that automatically generates the user hash when the verification secret is passed in, simplifyin...

Problem Front lacks integration with AppleScript, preventing automation workflows that depend on AppleScript (for example, integration with FileMaker Pro database). Request Add support for AppleScript integration to enable automation with macOS ap...

Problem The chatbot currently displays the knowledge base but not status page information, leaving customers unable to check system status during support interactions. Request Embed the status page alongside the chatbot and knowledge base so custo...

Provide a way to Publish / Export (Report not data) / Share Analytics Reports Ideally, reports would be able to be published for use on a website, SharePoint, etc, without needing to export data and use a 3rd-party tool to create the desired, shar...

Problem Dynamic objects currently show messy URL strings (numbers and characters) as titles when linked to external URLs, making them hard to identify at a glance. Request Allow dynamic objects to extract text or page titles from linked URLs to us...

Problem Creating drafts behaves differently across integrations: the Front SDK pops up a draft window, while the REST API places drafts in the inbox without popping up. This inconsistency makes it difficult to provide consistent user experience. R...