All ideas

Request Display a contact's recently accessed knowledge base articles within conversations, helping identify which topics the contact is researching.

We manage our conversations with our prospects and clients through the tagging system and I would like to be able to see the times our different representatives spend between tags.

Request Make pinned comments more visually prominent so they are easier to spot within conversations.

Problem When using API endpoints like create draft or create message, the conversation ID is nested in the _links.related.conversation structure rather than in the direct response path, requiring additional parsing to construct conversation URLs. ...

Request Support tables with multiple dimensions to analyze data across several attributes simultaneously (e.g., conversations grouped by tag and inbox).

Bounce/delivery rates for outbound emails. This is linked to outbound use cases (sales, marketing, etc).

Problem Inboxes become cluttered with unsolicited emails from unknown senders, often from marketers and other first-time contacts, making it difficult to prioritize important conversations. Request Add the ability to filter, flag, or isolate email...

Working through messages in the iOS app could be greatly improved with 2 tiny changes. Can we have a delete button at the top? Most messages get either archived or deleted, and at the moment, you have to click two buttons to delete a message. Ther...

Request Add an action to send conversations with an unsubscribe option for recipients.

Problem CSAT survey links in colleague signatures appear in all outbound emails, including internal emails and messages to certain domains, leading to colleagues rating themselves or each other instead of actual customers. Request Add the ability ...