All ideas

Problem Replies sent through Front to Telegram and WhatsApp conversations don't show the in reply to message format, unlike native mobile replies, causing them to appear as separate messages rather than threaded responses. Request Support quoted r...

Problem Support agents need to be individually identifiable in internal reviews and conversations, but customers should always see emails from a unified sender name like Tenet Support. Request Allow teammate group seats to have different display n...

Problem Image links with long URLs or many UTM parameters display large preview popups when hovering over images in emails, taking up significant space and making it difficult to browse email content. Request Add the ability to toggle off image li...

Problem The API webhook is triggered when comments are added but not when they are edited, leaving external systems out of sync with comment updates. Request Trigger API webhooks when comments are edited so external systems receive updates for all...

Request Automatically include email attachments when logging conversations to HubSpot.

Problem Chat automatically closes when business hours end, even if an active conversation is ongoing with a customer, disrupting the interaction. Request Allow chat to remain open past business hours when a conversation is already in progress, giv...

Problem Scheduling invites are sent from personal email addresses rather than company email, even when users want to organize meetings through their company's calendar. Request Allow scheduling invites to be sent from a company email address inste...

Problem Conversations can only be merged if they are in the same list, preventing consolidation of conversations across different states like open, assigned, and archived. Request Allow merging conversations from different lists, with the ability ...

Problem Chat widget visitors cannot see which team members are available to help, making it unclear who they will be chatting with when they submit a message. Request Display avatars of available teammates assigned to the chat channel in the widge...

Problem Contact auto-complete in the message composer suggests too many email addresses, especially after CRM sync, creating a high risk of sending emails to the wrong contact. Request Allow users to toggle contact auto-complete on or off so teams...