All ideas

Problem The macOS desktop app underlines suspected typos in red with no option to disable this behavior, even when spell-check is disabled in system preferences. Request Provide an option in the macOS desktop app settings to disable spell-check un...

Problem Email attachments currently open in Preview (on macOS) instead of the system's default application, requiring extra steps when a different app is needed to view or edit the file. Request A settings toggle to open attachments in the system ...

Problem When a move rule is triggered by a user action, Front jumps to the top of the conversation list instead of maintaining the user's position, unlike behavior for sending/archiving actions. Request Rules should preserve the user's position in...

Problem The only way to link existing conversations is through mass linking, which is impractical when conversations are not together in a list or share common search terms. Request Ability to link existing conversations by ID or through a search ...

Problem Knowledge Base banner images don't crop responsively across different screen sizes, making it difficult to ensure important image content is visible. Request Ability to crop or define focus areas for Knowledge Base cover images to control ...

Problem Calendar links sent to recipients require them to manually enter their name and email address, creating friction and a generic experience. Request Personalized calendar links that automatically populate the recipient's name and email addre...

Problem UNC paths (starting with \\) are not clickable in conversations, unlike regular website links. Request Make UNC paths (e.g., \\myfileserver\folder1\folder2) clickable to open file server locations directly.

Problem There is no centralized way to view all Knowledge Base drafts. Request A folder or filter in the Knowledge Base admin section to view all drafts in one place.

Problem New Knowledge Base articles cannot be highlighted on the homepage while remaining in their section/category. Request Ability to feature select articles on the Knowledge Base homepage while keeping them nested within their correct sections,...

Request Native integration with Bigcommerce, similar to Shopify support.