All ideas

Problem Tags are applied to entire SMS conversations, not individual messages, limiting organizational and tracking options. Request Allow tagging of individual messages within SMS conversations for more granular organization.

Request Integrate calendar functionality with OnTimeSuite.

Problem When multiple teammates have similar usernames, @-mention autocomplete doesn't show the most relevant suggestion first, causing users to accidentally select the wrong person. Request Improve @-mention suggestions to prioritize context (lik...

Problem Discussions can receive unrelated questions from coworkers, making record-keeping messy and organization difficult to maintain. Request Add the ability to lock discussions to prevent further additions, with the option to unlock if needed.

Problem Visitors to the Knowledge Base have no easy way to discover the newest articles or find the most relevant content. Request Create a dedicated section or hub in the Knowledge Base that highlights new articles and most-viewed content for qui...

Problem The pinned-comment notification icon is in a location where it's easily missed and forgotten, making pinned comments ineffective because users don't notice them. Request Move the pinned-comment notification icon to the bottom of the interf...

Request Native integration with Harvest for time tracking and invoicing.

Problem The macOS desktop app underlines suspected typos in red with no option to disable this behavior, even when spell-check is disabled in system preferences. Request Provide an option in the macOS desktop app settings to disable spell-check un...

Problem Email attachments currently open in Preview (on macOS) instead of the system's default application, requiring extra steps when a different app is needed to view or edit the file. Request A settings toggle to open attachments in the system ...

Request Support tables with multiple dimensions to analyze data across several attributes simultaneously (e.g., conversations grouped by tag and inbox).