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Status Backlog
Categories Chatbots
Created by Guest
Created on Nov 3, 2023

Match multiple keyword branches in one chatbot response

Problem
The "branch by keywords" chatbot step only returns the answer for a single matching keyword set per user message, even when the user's input contains keywords matching multiple branches.

Request
Allow the chatbot to identify and return answers for all matching keyword sets in a single response when a user message matches multiple branches.

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