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Status Backlog
Created by Guest
Created on Sep 28, 2023

Show email in multiple inboxes

Problem
When a customer question is relevant to multiple teams, the only workarounds are tagging individual team members or forwarding—both inefficient when the email should be visible to everyone who needs it.

Request
Ability to make a single email visible in 2 or more inboxes simultaneously, allowing multiple teams to see and act on the same conversation without duplication.

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