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PRD-I-5124
PRD-I-5124
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Status
Backlog
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Categories
Chatbots
Live Chat
Created by
Guest
Created on
Aug 1, 2023
RELATED IDEAS
[core] AI tagging rule to support more triggers (e.g move, new inbound conversations)
Ability to use the chat visitor inactivity and/or the time the chat visitor has spent on a chatbot flow step as a trigger for a chatbot action
Tag-triggered transitions for conversation stages
Chatbot timing for text that pops up on your page
[channel] AI tagging on more channel types (SMS, chat, custom channels ...
Use existing message templates in chatbot flow
Chatbots: Auto-archive chatbot interactions that don't require any replies
Ability to restart and/or go back in chatbot flow
Distinct notifications for chatbot conversations
Customize chatbot flow based on visitor URL
Trigger chatbot with tag
It would be great if we can trigger a chatbot flow when a tag is added to a chat conversation.
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