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Status Backlog
Categories Developer Platform
Created by Guest
Created on Dec 8, 2023

Display Conversations in Third Party Tools

A customer has requested the ability to display full conversation threads in a third-party tool.


Their tool stores information about their products, orders, shipments, etc. and supports iframes, so ideally, we would provide a link to the conversation, which would be injected into the iframe. Each order or shipment page in their tool would have the relevant Front conversation thread available for viewing. The display of the conversation could resemble what we have as the display for opening a conversation in a new window.

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