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Status Backlog
Created by Guest
Created on Feb 6, 2024

Use different names for internal and external display

Problem
Support agents need to be individually identifiable in internal reviews and conversations, but customers should always see emails from a unified sender name like Tenet Support.

Request
Allow teammate group seats to have different display names for external emails versus internal agent identification, so external communications show a consistent company name while internal conversations identify individual agents.

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