All ideas

Problem Front does not offer a data storage region in Australia. Organizations subject to Australian data residency requirements cannot use Front without violating their compliance obligations. Request Add Australia as an available data storage lo...

Request Apply strikethrough text formatting using a keyboard shortcut.

Problem Merged conversations are excluded from analytics event exports, preventing accurate reconciliation of customer communication history. Request Include merged conversation data in the full event export.

Problem The WhatsApp integration via Twilio does not support sending document files such as Word or Excel attachments. Users are limited to images and text. Request Enable sharing of document file types (e.g., .doc, .xls, .pdf) through the WhatsAp...

Request Enable bulk blocking of multiple departed teammates to streamline license and teammate management.

Problem Internal accounts are counted alongside customers in reports, skewing metrics like CSAT. Request Exclude internal accounts from reports.

Problem German law requires that individual employee performance data not be visible. Request Hide teammate performance metrics from Analytics UI and prevent filtering by individual teammates. Context This is a legal and compliance requirement.

Problem When sending bulk SMS with templates, recipient names copy identically in each message instead of personalizing. Request Support template variables for personalized bulk SMS (e.g., {name} becomes "Sam" or "Kate" for each recipient).

Request Support custom fields on teammate groups for API-based use cases like conditional user self-service.

Problem Users need to read entire conversations or articles to find specific information, which slows resolution time and discovery of insights across data sets. Request Enable asking AI questions on conversations, Knowledge Base articles, and ana...