All ideas

Problem When analytics metrics include more than 10 conversations, it's difficult to filter them further or run bulk actions across the result set. Request Enable saving metric results as conversation views so teams can more easily filter, group, ...

Request Provide a convenient way to reset message composer styling to default settings.

Problem When viewing conversations in the Contact sidebar, users can't select multiple messages to act on them together, unlike search results. Request Enable selecting multiple messages in the Contacts sidebar Conversations list and provide the s...

Request Apply strikethrough text formatting using a keyboard shortcut.

Problem Instagram contacts identified only by handle (@user) don't sync properly to Pipedrive via the Pipedrive plugin, because Pipedrive requires email or phone as a unique identifier. Request Enable Instagram contacts to be recognized and synced...

Problem Emails in spam hide external images by default, but there is no way to block senders or move emails to spam without opening them first. Request Add context menu options to block senders and move emails to spam without opening them.

Problem Admins cannot easily identify or view blocked user accounts when managing the system. Request Add a filter option in the teammates list to display only blocked accounts, and enable exporting the filtered results for account management.

Problem Suggested Replies are generated without access to company-specific documentation, resulting in generic suggestions that lack product knowledge. Request Allow uploading PDFs (product manuals, price lists, internal guides) to inform and cust...

Problem There is no record of user actions in Front, making it difficult to track or recover accidentally archived conversations. Request Add an audit trail that logs all user actions with timestamps and user attribution, accessible to admins for ...

Request Use a keyboard shortcut to quickly open the extended window view.