All ideas

Problem Managers cannot set up alerts or automated actions based on live dashboard metrics, such as when backlog exceeds a certain size. Request Enable triggering alerts or rules when dashboard criteria are met (e.g., backlog exceeds X conversatio...

Problem When interacting with contacts on social media in Front, you can't see their follower counts, making it difficult to prioritize requests or understand account influence. Request Display social media metadata such as follower count for the ...

Request Integrate Copper CRM to manage leads, opportunities, and contacts within Front.

Problem When tagging conversations, navigating message templates, or browsing other lists, you cannot use CTRL-N and CTRL-P to move through items. You're forced to use arrow keys, which breaks ergonomics for frequent actions. Request Support CTRL-...

Request Enable SLA / Time Goal rules to access and use dynamic variables in conditions and actions.

Problem Comments posted by rules cannot be deleted by anyone except the rule's owner. When a rule generates a comment that needs to be removed, admins have no way to delete it. Request Allow company and team admins to delete comments posted by rules.

Some customers have SLA only for the first message, we would need First Reply Time Goals specifically.

Context: Analytics is counting conversation segments When clicking to see the detail of a metric the number of conversation segment is displayed and the list of associated conversation is provided Problem: We can display 5 conversations for 6 segm...

Request Set the default view on the mobile app to display your teammate group inbox instead of a personal inbox.

Evaluate the activity of the teammate by counting the volume of meeting such as appointements Asked by a CSM to evaluate appointment activity