All ideas

Request Add a native Cisco Phone integration to Front, enabling voice calls and phone interactions to be managed alongside other communication channels.

Request Integrate Adobe Commerce to sync orders and customer data with Front.

Request Integrate WeTransfer to send and receive files within Front.

Problem Plugin integrations can only communicate with users when the plugin window is actively open, missing opportunities for real-time notifications or urgent alerts. Request Provide a Notification API that allows plugins to send notifications t...

Request Integrate CallRail to track calls and sync call data with Front conversations.

Problem The comments section (used by teams for internal notes) is only accessible when viewing emails in the main app or after sending. Users cannot access comments when viewing or composing emails in external windows. Request Display the comment...

Problem When receiving an email with multiple recipients (e.g., from a team lead copying their entire team), users currently must manually copy each recipient one-by-one to create a contact list, which is time-consuming. Request Allow bulk-extract...

Problem In long, complex conversation threads, it's difficult to see the exact point where Smart Merge has automatically combined related emails. Request Display Smart Merge events as activities in the conversation timeline, similar to other messa...

Problem Currently, Front can receive and reply to Facebook comments and DMs, but not to customer reviews posted on the business's Facebook page. Request Extend Facebook channel support to include the ability to see, sort, and reply to Facebook rev...

I constantly find myself changing the default search target from "All inboxes" to "Inbox". I can't think of a case to always want to search all teams I have access to. I think the default should be the current hierarchy and it should remember if I...