All ideas

Problem Currently, Front can receive and reply to Facebook comments and DMs, but not to customer reviews posted on the business's Facebook page. Request Extend Facebook channel support to include the ability to see, sort, and reply to Facebook rev...

I constantly find myself changing the default search target from "All inboxes" to "Inbox". I can't think of a case to always want to search all teams I have access to. I think the default should be the current hierarchy and it should remember if I...

Problem When creating or editing a contact, rule, or analytics view, users often need to reference recent conversations or messages (such as subject lines or domain names), but can only view one screen at a time. Request Allow opening Contacts, An...

Problem Custom ticket IDs are used for client-facing communication and billing, but cannot be used to create dynamic variables like conversation IDs, limiting their functionality. Request Enable custom ticket IDs to be extracted and used as dynami...

Problem When composing messages, users often lack the customer's name or want something more formal than a generic greeting. There's no way to automatically adjust greetings based on time of day (morning, afternoon, evening). Request Add a dynamic...

Problem Users and admins must contact Support to disable OAuth login for their accounts, creating an unnecessary dependency and delay. Request Add a self-service toggle in settings for users to disable OAuth login, and allow admins to manage this ...

Problem Managers cannot set up alerts or automated actions based on live dashboard metrics, such as when backlog exceeds a certain size. Request Enable triggering alerts or rules when dashboard criteria are met (e.g., backlog exceeds X conversatio...

Request Add support for viewing HEIC image files on Android devices, or enable selection of an external image viewer application.

Problem The composer and message links don't support uncommon URL schemes (e.g., custom internal protocols like fmp:// for ERP software). Links using these schemes either don't linkify, or appear as links but are blocked from working. Request Enab...

Problem The inbox currently displays the person who started a conversation thread, even when recent messages are from different senders. This makes it difficult to quickly assess message priority or route to the right teammate, especially when the...