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Status Backlog
Categories Insights
Created by Guest
Created on Jan 22, 2025

Update metric calculation for "new" and "closed workload"

Currently, the scope of the report is not taken into account when calculating the metrics, leading to multiple counts.

Ex: conversation is moved from inbox A to B. It will increment the new workload by one (for B) and the closed workload by one (for A). If both A and B are in the scope of the report, moving a conversation should leave the metric untouched as it doe not create nor solves workload

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