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    Preference for Assignee Title in Sender Line

    After a recent update, when a conversation is assigned to the user the format of the heading of the conversation of the assignee in the side panel is now "Sender > me" previous to the update it was "Sender > FirstName LastName". I'm requesti...
    over 3 years ago in Assign / Assigning 0 Backlog

    Improve individual agent workspace analytics

    Request Enhance analytics and insights in the individual agent workspace for better visibility into personal performance and conversation metrics.
    almost 2 years ago in Insights - Other 0 Backlog

    Include archived emails in tag views

    Problem Archived emails can't be included in tag-based views, making it difficult to see all tagged items in one place. Request Display archived emails in tag views alongside open emails.
    over 3 years ago in Core Product Experience 0 Backlog

    Allow rule delays in days, not just hours

    Problem Rule delays can only be set in hours or minutes. For longer time periods like 60-day quote expiration windows, this granularity doesn't work—you need to follow up by days. Request Add support for setting rule delays in days so you can auto...
    over 3 years ago in Rule conditions 0 Backlog

    Show follower count for social media accounts

    Problem When interacting with contacts on social media in Front, you can't see their follower counts, making it difficult to prioritize requests or understand account influence. Request Display social media metadata such as follower count for the ...
    over 3 years ago in Other channels 0 Backlog

    Add Copper CRM integration

    Request Integrate Copper CRM to manage leads, opportunities, and contacts within Front.
    over 3 years ago in Developer Platform 0 Backlog

    Share scheduling link ownership with teammates

    Problem Scheduling links are owned individually, so when a teammate is out of the office, no one else can manage their scheduling link. Request Allow multiple teammates to share ownership of a scheduling link so team members can manage it regardle...
    almost 2 years ago in Schedule - manage your calendar 0 Backlog

    Create login-controlled support forms

    Request Add login-controlled support form functionality similar to the existing login-controlled Knowledge Base to authenticate customers before submitting support tickets.
    almost 2 years ago in Form 0 Backlog

    Support CTRL-N/P keyboard navigation in lists

    Problem When tagging conversations, navigating message templates, or browsing other lists, you cannot use CTRL-N and CTRL-P to move through items. You're forced to use arrow keys, which breaks ergonomics for frequent actions. Request Support CTRL-...
    over 3 years ago in Desktop 0 Backlog

    Send CSAT surveys in email body

    Problem CSAT surveys are currently sent as separate messages or links, requiring customers to navigate away from email to respond. Request Enable customizable surveys to be embedded directly in email messages so customers can respond without leavi...
    over 5 years ago in CSAT 0 Backlog