All ideas

Problem The calendar defaults to weekly view, and users who prefer month view must manually switch every time they open the calendar, interrupting their workflow. Request Add a setting to make month view the persistent default, so the calendar rem...

Request Generate a printable or PDF version of the calendar view for physical reference or archival purposes.

Request Integrate DocHub to enable document signing directly from conversations.

Problem CSAT surveys are currently sent as separate messages or links, requiring customers to navigate away from email to respond. Request Enable customizable surveys to be embedded directly in email messages so customers can respond without leavi...

Problem When developers use the Plugin SDK, the context object updates the conversation ID when users switch conversations, but does not update the message ID when users select different messages within the same conversation. Request Update the Pl...

Problem The Expand All action is nested in a menu, reducing discoverability for some users. Request Make Expand All a top-level toolbar action.

Problem Custom ticket IDs are used for client-facing communication and billing, but cannot be used to create dynamic variables like conversation IDs, limiting their functionality. Request Enable custom ticket IDs to be extracted and used as dynami...

After a recent update, when a conversation is assigned to the user the format of the heading of the conversation of the assignee in the side panel is now "Sender > me" previous to the update it was "Sender > FirstName LastName". I'm requesti...

Problem Archived emails can't be included in tag-based views, making it difficult to see all tagged items in one place. Request Display archived emails in tag views alongside open emails.

Problem Rule delays can only be set in hours or minutes. For longer time periods like 60-day quote expiration windows, this granularity doesn't work—you need to follow up by days. Request Add support for setting rule delays in days so you can auto...