All ideas

Problem Scheduling links are owned individually, so when a teammate is out of the office, no one else can manage their scheduling link. Request Allow multiple teammates to share ownership of a scheduling link so team members can manage it regardle...

Request Add login-controlled support form functionality similar to the existing login-controlled Knowledge Base to authenticate customers before submitting support tickets.

Problem Scheduled report emails contain only a limited preview of the analytics view, without the graphs and metrics. When sent to external parties without Front access, they can't see the complete data. Request Include all visuals and detailed da...

Problem When composing a lengthy, formatted reply and a new message arrives on the same thread, the user must abandon the draft, switch to the latest message, and re-create the reply with formatting adjustments. Request Add a "Reply to most recent...

Problem The week view calendar displays a full 24-hour range, but only ~9 hours typically contain events, causing the scheduled items to appear cluttered and compressed. Request Allow users to narrow the displayed time range (e.g., to 12 hours or ...

Problem When reviewing metrics details, there's no direct way to view and navigate through the associated conversations, requiring additional steps to take action on them. Request Display a list of conversations directly accessible from metrics de...

Problem The composer in Facebook channels does not support link insertion like email does, forcing users to paste full URLs without shortening options. Request Add link insertion capability to the Facebook composer to allow shortened or formatted ...

Problem The heatmap chart requires scrolling to see the full visualization, making it difficult to capture in a screenshot for reporting purposes. Request Display the complete heatmap without scrolling, or provide an export option for the heatmap ...

Problem Front's built-in '/' keyboard shortcut for templates conflicts with external tools that also use this character, disrupting workflows and creating confusion. Request Allow users or organizations to disable the template shortcut or customiz...

Situation: As an admin, I want to be able to check / track conversations that have been tagged by AI so that I can audit them. Today, it is only possible to see them as part of the search when clicking on "View" inside the rule selected tags tab. ...