All ideas

Situation: Similar conversations only supports English because the embedding are in english for now. Request: Support more languages

Situation When admins are setting up an AI tagging rule, they receive daily email notifications informing them of new message samples that need validation. However, in cases where they either do not complete the training process or no longer requi...

Problem Customers completing CSAT surveys are currently sent a follow-up conversation instead of receiving a customized thank you message. Request Allow customization of the thank you page displayed after survey completion to prompt actions like l...

Problem Auto-summarization is available for email conversations but not for SMS or chat channels. Request Extend auto-summarization functionality to SMS and chat conversations to provide consistent summary features across all channels.

Problem Auto-generated conversation summaries use a fixed structure that doesn't serve different audiences—support agents need specific operational details (steps taken, entities, error codes) while managers need higher-level overviews. Request Al...

Problem Only admins can create, edit, and delete chatbots, preventing team members from managing chatbot configuration without full admin privileges. Request Allow assigning chatbot management permissions to non-admin team members so communication...

Problem Front does not offer a data storage region in Australia. Organizations subject to Australian data residency requirements cannot use Front without violating their compliance obligations. Request Add Australia as an available data storage lo...

Problem When scheduling a report with "display only selected" filters, the generated email ignores those filter settings and includes all data instead. Request Respect the "display only selected" filter values in scheduled report emails, matching ...

Problem Merged conversations are excluded from analytics event exports, preventing accurate reconciliation of customer communication history. Request Include merged conversation data in the full event export.

Problem The WhatsApp integration via Twilio does not support sending document files such as Word or Excel attachments. Users are limited to images and text. Request Enable sharing of document file types (e.g., .doc, .xls, .pdf) through the WhatsAp...