Ask a question on X (a conversation, a KB article, a group of conversations in the analytics ...

I wish to ask a question and get an AI answer without having to read the entire conversation(s). For example:

• I'm in a conversation and I'm looking for a specific information ("what is this customer saying about X")

• I'm looking at the analytics about a tag and I want to understand quickly what the associated conversations relates to the topic ("what are those conversations saying about Y")

Benefits:

• Access information faster and improve time and quality of resolution

• Discover insights I wouldn't otherwise due to too much effort