All ideas

Add a native feature to extract URLs from the body of email messages and export them. This is helpful when analyzing inline links distribution to understand what are the most shared links in order to furhter improve help center documentation. Curr...

Would like to see the suggestion option in front so you don't need a URL to access this page.

We need the ability to be able to "Open, Read & Reply" to .rpmsg files in Front. Link on how to execute: Remote Processor Messaging (rpmsg) Framework — The Linux Kernel documentation Currently this file is only viewable by email recipients who...

One has to painstakingly delete an attachment one at a time from the comments box. It would be useful to be able to delete or discard a draft comment without posting it and then quickly deleting it

You can pick the Parent Case, but it shows the SF ID rather than the Case Number

Add shortcut for clear formatting of selected text

Adding an option to attach files directly from a message within the Attachments section would be very helpful. Email chains can have several attachments within them and it would be easier to have them all readily available within the attachments d...

It would be great if we can trigger a chatbot flow when a tag is added to a chat conversation.

Be able to spot the time and hour when tag are added would be very helpful for tracking/analytics purposes