All ideas

We are not currently able to set a messageId when sending messages via a Twilio channel. As described below, without using a messageServiceId this will result in message blocking by Twilio. I suspect this may be something that should be implemente...

Problem Managing teammate custom fields requires navigating into each individual user. Request Show and edit custom fields directly in the teammates table without opening individual profiles.

Request Support group direct messages on Instagram, allowing conversations with multiple recipients to be managed in Front alongside other channels.

Request Enable automated email delivery of Live Dashboard snapshots on a set schedule to track open and waiting conversations without manual checks.

Problem Moving a conversation between inboxes incorrectly increments both new workload (for the destination inbox) and closed workload (for the source inbox), even though no actual workload was created or resolved. Request Update metric calculatio...

Problem The unresolved conversations metric produces confusing results, particularly in time-based breakdowns and heat maps, and may double-count conversations. Request Clarify or redefine the metric to accurately reflect conversation status.

Request Display an unread message counter next to the Starred folder, consistent with other folders in the sidebar.

Problem Users with multiple Zoom accounts have no way to switch between them when creating calendar events in Front. Request Allow users to set up and select between multiple Zoom accounts when creating calendar events.

Request Add a keyboard shortcut for the "send later" action, including support for Gmail hotkey conventions. Context A shortcut for "send & snooze" (Cmd + Shift + L) already exists, but users who rely on Gmail hotkeys need an equivalent for se...

Problem When sending messages via Twilio, the sender field is always the phone number, but teams want to show a friendly company name instead. Request Allow customization of the Twilio sender field to display a company name or custom text instead ...