All ideas

Request Support default greeting templates when replying to emails, such as variable-based greetings like "Hi {{recipient.first_name}}".

Problem When creating a draft reply via the Core API, the draft does not include the conversation history or previous messages, unlike drafts created in the UI. Request Add an API parameter to include conversation history (message thread) when cre...

Problem Users need to search across integrated applications for answers without leaving Front. Request Support Guru's Answers feature to enable cross-application searches from within Front.

Problem Timezone defaults to the computer's system clock, making it inconvenient for users who travel frequently. Request Allow manual timezone selection so Front displays times in the user's home timezone regardless of computer settings.

It would be helpful to be able to start a new conversation as just a comment regarding a contact without it having to start as an email. For example - an internal meeting is held where specific to-dos regarding a customer are identified. It would ...

Problem Unverified chat visitors (users not logged in) appear in conversations with random generated names instead of a consistent identifier. Request Display all unverified users as 'Visitor' to provide a consistent, clear way to identify anonymo...

We are not currently able to set a messageId when sending messages via a Twilio channel. As described below, without using a messageServiceId this will result in message blocking by Twilio. I suspect this may be something that should be implemente...

Problem Large contact exports take hours to complete; if the page is refreshed or closed, the export is lost. Request Send exports via email with download links instead of requiring users to keep the page open.

Request Support group direct messages on Instagram, allowing conversations with multiple recipients to be managed in Front alongside other channels.

Request Display an unread message counter next to the Starred folder, consistent with other folders in the sidebar.