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    Boost.ai Integration

    No description provided
    over 2 years ago in Developer Platform 0 Backlog

    a report for email volume by hour

    our company operates 24/7 and having a report to capture email volume by hours (beyond 8am - 6pm on the heat map) is helpful for staff and coverage planning
    over 2 years ago in Existing metrics 0 Backlog

    Support Community Forum

    Users assist each other in resolving issues; and ability to capture that information and turn it into KB articles.
    over 2 years ago in Knowledge Base 0 Backlog

    Front<>Appscript integration

    The messages are usually appearing as a draft in GMail. However, in Front they do not appear as draft.
    over 2 years ago in New integration requests 0 Backlog

    Drag and drop attachment from S/MIME message

    No description provided
    almost 5 years ago in Composer 0 Backlog

    Integration with Insightly

    No description provided
    over 2 years ago in New integration requests 1 Backlog

    Export analytics via URL

    It would be a simpler way to share the reports with colleagues rather than a csv file.
    almost 5 years ago in Exports, API and connectors 0 Already available

    Roll up child stats to parent aggregate

    Currently stats on the Tags Table display the stats on a tag by tag basis with no rollup. It would be nice to the hierarchy and a rollup metric for the nested tags to help track the full scope of the tag, and its children instead of having to look...
    almost 5 years ago in Existing metrics 0 Backlog

    First and second replies in analytics

    number of first responses (not response time, simply volume) by day and channelnumber of second responses (again, only volume) by day and channel on those same threads
    almost 5 years ago in New metrics 0 Backlog

    Increase 200 row limit for customer report

    Current limit on Customers Tab is 200 rows in dashboard export / API
    almost 5 years ago in Existing metrics 0 Backlog