All ideas

Problem SMS compliance requires preventing messages to customers who have opted out. While 'do not contact' lists can be created, there is no enforcement mechanism — agents must manually verify list status before sending, creating compliance risk....

Problem Front is not available on Chocolatey, preventing machine-level installation and management through standard package managers used by IT operations. Request Make Front available on Chocolatey so it can be installed at machine-level and upda...

Problem Calendar event details must be manually transcribed from email content into a calendar application. Request Create calendar appointments directly from emails with automatic population of details, optionally adding the email sender as a guest.

Problem Tags are limited to colors, making it harder to visually organize conversations by specific partners or categories. Customers managing multiple partners need more distinctive visual indicators. Request Allow custom emojis, such as company ...

Problem The API for creating messages does not support adding inline images within the message body. Request Support inline images when creating messages via the API.

Problem Organizations with strict data residency or compliance requirements need to ensure that access to production systems is restricted based on the geographic location of personnel. Request Provide controls to restrict access to production sys...

Problem When adding new teammates via SCIM bridge to Entra, users must manually connect their Office 365 account and create or connect an inbox for it. Request Automatically create a personal Office 365 channel, create an inbox for it, and connect...

Problem Google Workspace IdP doesn't currently support Front's teammate templates when provisioning users. Request Enable Google Workspace IdP to use Front's teammate templates for managing user provisioning.

Problem In email notifications, the 'View in Front' button appears only when the full email is displayed. For long threads in Gmail, users must click 'View entire email' first to reveal the button. Request Add the 'View in Front' button to the ema...

Problem When drafting new conversations in a shared inbox, drafts are personal by default. This prevents team members from collaborating on drafts, especially when using 'send later' for delayed sends. Request Make shared drafts the default for ne...