All ideas

Problem SMS compliance requires preventing messages to customers who have opted out. While 'do not contact' lists can be created, there is no enforcement mechanism — agents must manually verify list status before sending, creating compliance risk....

Problem Front is not available on Chocolatey, preventing machine-level installation and management through standard package managers used by IT operations. Request Make Front available on Chocolatey so it can be installed at machine-level and upda...

Problem Calendar event details must be manually transcribed from email content into a calendar application. Request Create calendar appointments directly from emails with automatic population of details, optionally adding the email sender as a guest.

Problem Some workflows require centralizing outgoing emails through a main company mailbox while receiving emails in individual employee addresses. Currently, all mailboxes configured in Front must be able to both send and receive. Request Allow c...

Allow the search function to search for keywords within attachments. Very useful for searching for invoices, products or purchase orders where the part numbers or invoice numbers are known, but not listed on the email or attachment file name.

Problem Agents often need to convert file formats (PDF to JPG) or resize images to meet external service requirements (e.g., file size limits), forcing them to use external tools. Request Support automatic file conversion and resizing within Front...

Request Allow date dynamic variables to be passed into Connector input fields for automation workflows.

Problem SMS is integrated into Front, but teammate profiles lack a phone field to store phone numbers needed for SMS communication. Request Add a phone field to teammate profiles.

Problem In email notifications, the 'View in Front' button appears only when the full email is displayed. For long threads in Gmail, users must click 'View entire email' first to reveal the button. Request Add the 'View in Front' button to the ema...

Problem When drafting new conversations in a shared inbox, drafts are personal by default. This prevents team members from collaborating on drafts, especially when using 'send later' for delayed sends. Request Make shared drafts the default for ne...