All ideas

Problem Signatures must be selected manually for each conversation, regardless of its classification or context. Request Add ability to link tags to signature templates so signatures are automatically applied when a tag is assigned (e.g., prospect...

Request Display full calendar invitation details including date, time, and attendees in the conversation preview without requiring the recipient to open the invite.

Problem Scheduling link descriptions only appear in the calendar after a time slot is selected and confirmed, not during the selection process. Request Display the scheduling link description when invitees view available time slots so they underst...

Problem The Open and Remove options for context links are positioned close together, making accidental removal easy. There is no undo or way to manually re-add the link. Request Either separate these options further or add a confirmation dialog wh...

Problem When you're a delegate for another account, rule-triggered notifications are sent twice, creating unnecessary duplicates. Request Deduplicate rule notifications so you only receive one notification even when delegated to multiple accounts.

The ability to authorise shared O365 channels via an O365 app token instead of going through our current flow which uses delegated permissions via OAUTH. From 0365: Delegated Permissions . Enables your client app to perform operations on behalf of...

Problem No visibility into teammate working hours across time zones when scheduling meetings, making it difficult to find suitable meeting times. Request Display working hours blocks on teammate calendars to aid scheduling across different time zo...

Problem Support forms only support text input, forcing customers to type free-form text instead of selecting from predefined options. This leads to inconsistent or missing categorization data. Request Add dropdown field type to support forms so cu...

Problem When an email is sent to multiple teammates' personal inboxes, assignments made by one teammate to another are invisible to the others unless all are in the conversation's internal chat. Request Display assignments between teammates on ema...

Problem Rules cannot set values or trigger based on dropdown menu custom fields, limiting automation options for workflows that rely on categorizing conversations using dropdown selections. Request Extend rule functionality to support setting valu...