All ideas

Request Track and measure how often teammates mention or request help from each other.

Problem Reschedule links don't work with recurring meetings. If a meeting is set to recur, invited participants cannot modify the meeting time using the reschedule link—this only works for non-recurring meetings. Request Support reschedule links f...

Problem When importing messages via the API, you can only assign new tags, not existing ones. Request Allow the import message endpoint to add existing tags to imported messages.

Request Add Samsara as a messaging channel to send and receive driver communications within Front.

Problem There is no way to see what pages a chat guest has visited on the site, which provides helpful context about their interests and questions. Request Display the navigation history of chat guests so support teammates can see what pages they ...

Problem Screenshots inserted into email replies are automatically resized to a small size. Manual resizing by dragging is imprecise, often resulting in incorrect image dimensions. Request Add an option to set inserted images to their original size...

Problem Email channels require periodic password reauthentication, disrupting teammate group workflows. Request Support Azure Service Principals for email channel authentication to eliminate manual reauthentication.

Problem When a conversation is in multiple shared inboxes, the only way to unsubscribe from one inbox is to move the conversation to a single destination inbox. Request Allow unsubscribing a conversation from a specific shared inbox without being ...

Problem When creating recurring calendar events with specific settings for work and meetings, there is no way to save those settings as a template for future use. Request Allow users to save calendar event settings as templates and select them whe...

Problem Calendar events don't show status (accepted, declined, tentative), making it unclear why calendar blocks appear or what teammates' availability actually is. Request Display event status labels on calendar events so teammates can see accept...