All ideas

Problem Email notifications of private comments are truncated to 200 characters, forcing agents to open the app to see the full comment. Request Display the complete comment text in email notifications so agents can see full context without switch...

Problem When using the same values (like image links or URLs) across multiple templates, updating them requires editing each template individually. Request Support global variables that can be defined once and reused across templates, so updates o...

Problem Pinned comments in discussions require scrolling through long lists to find specific content. Request Add search functionality to filter and find pinned comments.

Problem The search filters displayed under the search bar are fixed. Agents often use some filters (like subject line) but rarely use others (like tags). Request Allow agents to customize which search filters appear by default in the search bar.

Problem When expanding quoted text in a conversation, the toggle button moves to the bottom of the thread, requiring you to scroll down to collapse it again. Request Keep the quote toggle button in a fixed position so it remains accessible after e...

Problem Discussions don't have the same notification prominence as dedicated instant messaging tools, making them less suitable for real-time communication workflows. Request Add sound notifications for discussions so they can better serve as an i...

Problem Messages composed in Front appear as drafts in Gmail, but don't show as draft status in Front, creating a status mismatch. Request Synchronize draft status from Gmail so messages maintain consistent draft state in both Gmail and Front.

Problem The Todoist integration currently only displays dates in Month Day Year format, which is not suitable for users outside North America. Request Support regional date formatting options (e.g., Day Month Year) so dates display in users' nativ...

Problem Emails are sometimes sent to the wrong domain or recipients, and there's no confirmation step to prevent this. Request Add a confirmation popup that displays the recipients before sending an email.

Problem The conversation list in compact view lacks interactive hover states available in other views. Request Add hover state interactions to conversation list items in compact view.