All ideas

Problem Auto-created contacts can accumulate over time, and there is no built-in way to easily identify and remove unused or outdated contacts. Request Add a review prompt for old and unused contacts (similar to the existing review features for ta...

Allow the search function to search for keywords within attachments. Very useful for searching for invoices, products or purchase orders where the part numbers or invoice numbers are known, but not listed on the email or attachment file name.

Problem Users without full permanent delete permissions cannot remove individual messages from a conversation thread, even though admins may restrict permanent delete to prevent accidental data loss. Request Allow users to move a single message in...

Problem Agents often need to convert file formats (PDF to JPG) or resize images to meet external service requirements (e.g., file size limits), forcing them to use external tools. Request Support automatic file conversion and resizing within Front...

Request Allow date dynamic variables to be passed into Connector input fields for automation workflows.

Problem SMS is integrated into Front, but teammate profiles lack a phone field to store phone numbers needed for SMS communication. Request Add a phone field to teammate profiles.

hen clicking 'Compose' to manually select what 'from' address the email will be sent. This would help prevent emails getting sent from the wrong account.

Problem Calendar default settings expose full event details to all teammates, which may not be desired for all users. Request Allow calendar settings to default to showing teammates free/busy information only, without revealing event details.

Problem A single dynamic object or context link can only link to one external system, limiting flexibility for customers that use multiple integrated tools. Request Allow users to create multiple links from a single dynamic object so they can refe...