All ideas

Problem Auto-created contacts can accumulate over time, and there is no built-in way to easily identify and remove unused or outdated contacts. Request Add a review prompt for old and unused contacts (similar to the existing review features for ta...

Problem Users without full permanent delete permissions cannot remove individual messages from a conversation thread, even though admins may restrict permanent delete to prevent accidental data loss. Request Allow users to move a single message in...

Problem Users can toggle the inbox analytics visibility setting off, and admins have no way to enforce it or audit changes. Request Add admin setting to lock the inbox analytics visibility toggle to a specific state, preventing users from changing...

Problem Color selection interfaces don't show color names, making them inaccessible to colorblind users and others who cannot reliably identify colors visually. Request Display color names when hovering over or selecting colors throughout the inte...

Problem The Tab key moves the cursor a fixed distance rather than aligning to consistent tab stops, unlike standard email clients and word processors. Request Implement tab stops in email compose so Tab aligns columns and lists of text consistentl...

Problem A single dynamic object or context link can only link to one external system, limiting flexibility for customers that use multiple integrated tools. Request Allow users to create multiple links from a single dynamic object so they can refe...

Problem When adding fill-in instructions or reminders to templates, they can accidentally be sent to customers if not removed before sending. Request Add internal note fields to templates that don't appear in the final email sent to customers.

Problem Template components like headers and footers cannot be reused across templates, making it difficult to maintain consistent branding and requiring edits to be made in multiple places. Request Allow creation of reusable components that can b...

Problem Removing a conversation from your inbox requires multiple separate clicks (archive, unassign, then unsubscribe), which is cumbersome when managing SMS conversations with multiple team members. Request Add a single-click action that archive...

Problem AI Answers can only provide pre-stored information from the Knowledge Base and cannot access live or external data. Request Allow AI Answers to query and update information through configured connectors during conversations for real-time l...