All ideas

Problem The conversation list in compact view lacks interactive hover states available in other views. Request Add hover state interactions to conversation list items in compact view.

Problem Deleting an external app does not remove its associated context links, leaving test and development links behind after they are no longer needed. Request Support bulk deletion of context links, or automatically remove links when their asso...

Problem Context links can direct users to external systems but cannot pass conversation or message IDs, limiting integration depth and automation possibilities. Request Support dynamic variables (like conversationID and messageID) in context links...

Problem Keyboard navigation in compact view does not support moving between message panes using arrow keys, limiting keyboard-only workflow efficiency. Request Enable arrow key navigation to move between message panes and scroll within the full me...

Problem Chatbot flows cannot be customized based on visitor geographic location. Companies that service specific regions must handle out-of-area visitors manually. Request Route chatbot flows based on visitor geographic location, with the ability ...

Request Expose conversation-level metrics both in the UI (e.g., in conversation details) and via the API endpoint, without requiring a separate data export.

Problem Messages lack 'due date' functionality to track task deadlines, and there is no integration between message due dates and calendar events. Request Assign due dates to messages (similar to snooze) and support linking messages to calendar ev...

Problem Currently, the only way to view conversations organized by a specific tag in a shared inbox is to create a separate View for each tag, which is time-consuming. Request Display shared inbox tags in the sidebar so users can view and filter c...

Problem Smart QA scorecards don't currently surface audit trail information that could provide context for quality assessments. Request Include audit trail data in Smart QA scorecards, such as who added tags, message deletions, and usage of messag...

Problem Scrolling position within a shared inbox is lost when switching to another inbox and then returning, forcing users to scroll back to the top. Request Bookmark and restore the scroll position within a shared inbox.