All ideas

Problem Context links can direct users to external systems but cannot pass conversation or message IDs, limiting integration depth and automation possibilities. Request Support dynamic variables (like conversationID and messageID) in context links...

Problem Keyboard navigation in compact view does not support moving between message panes using arrow keys, limiting keyboard-only workflow efficiency. Request Enable arrow key navigation to move between message panes and scroll within the full me...

Problem Chatbot flows cannot be customized based on visitor geographic location. Companies that service specific regions must handle out-of-area visitors manually. Request Route chatbot flows based on visitor geographic location, with the ability ...

Problem Links in emails are not visually distinguished from regular text, making them less obvious to recipients. Request Automatically underline links in emails to improve visibility and clarity.

Problem Messages lack 'due date' functionality to track task deadlines, and there is no integration between message due dates and calendar events. Request Assign due dates to messages (similar to snooze) and support linking messages to calendar ev...

Problem Scrolling position within a shared inbox is lost when switching to another inbox and then returning, forcing users to scroll back to the top. Request Bookmark and restore the scroll position within a shared inbox.

Problem Front Chat only supports Front's native chatbots. Teams using third-party chatbot platforms with more advanced training and conversational capabilities cannot integrate them with Front's help desk. Request Enable integration of third-party...

Problem Current action isolation is limited to inbox level, preventing teams from maintaining separate action spaces and SLA tracking across multiple workspaces. Request Extend action isolation to the workspace level so inboxes within a workspace ...

Problem Sites with a Cross-Origin-Embedder-Policy (COEP) header cannot embed Front Chat, as the chat widget does not provide the corresponding Cross-Origin-Resource-Policy (CORP) header required by browser security policies. Request Add CORP heade...

Problem Organizations that handle a high volume of external email are exposed to phishing, viruses, and malware. The current level of protection may not be sufficient for companies that are frequent targets of bad actors. Request Provide additiona...